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DIRECTOR – QUALITY AND PROCESS
Location: St.Louis,MO or Denver,CO
JOB SUMMARY
Responsible for directing, overseeing and managing the design of Company’s quality, process and policy programs through the lens of the customer and support Company’s frontline employees. Lead in the assessment, identification, development and strategies that will drive a superior customer experience in these areas. Provide leadership in the development, compilation and analytics of performance.
ESSENTIAL FUNCTIONS OF THE POSITION
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Direct the strategy for the quality assurance program. Develop standards and provide guidance to a variety of functions regarding expectations regarding quality metrics and quality scores to all stakeholders.
- Lead strategy to Identify, align, and implement customer- focused policies and procedures for frontline employees. Drive change in operational design through the lens of Company’s customers and frontline employees
- Design and implement tools and methodologies to capture and analyze information assessing the organizational needs regarding quality, process and training.
- Identify root cause and develop corrective action regarding process, policies and procedures. Work with stakeholders to develop and implement improved processes and technology solutions for customer and employee experience.
- Identify and implement best practices in quality and process improvement programs.
- Drive continuous process improvements, and other initiatives designed to enhance Customer Care efficiencies, effectiveness, and drive customer satisfaction.
- Support Customer Care Operations management teams regarding operational project priorities.
- Cross-functional partner to plan and implement changes in quality, processes and tools to improve customer satisfaction in customer interactions .
PREFERRED QUALIFICATIONS
- Skills / Abilities and Knowledge
- Ability to analyze and interpret data
- Ability to communicate orally and in writing in a clear and straightforward manner
- Ability to handle multiple projects and tasks
- Ability to maintain confidentiality
- Ability to make decisions and solve problems while working under pressure
- Ability to manage multiple projects at one time
- Ability to prioritize and organize effectively
- Ability to show judgment and initiative and to accomplish job duties
- Ability to supervise and motivate others
- Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc. )
- Ability to work independently
- Ability to work with others to resolve problems, handle requests or situations
- Knowledge of products and services
- Knowledge of quality measurement tools and quality management principals.
- Vision ability close vision, peripheral vision, and ability to adjust focus
EDUCATION
Bachelor degree – Advanced degree preferred.
Director , Customer Care II-Rochester,MN
JOB SUMMARY
Responsible for directing the Customer Care Call Center site involving all activities that contribute to the acquisition, satisfaction and retention of customers. Oversee the sales and/or service, retention, quality, workforce management, IT, human resources and operational departments within that site.
ESSENTIAL FUNCTIONS OF THE POSITION
- Direct the attainment of key performance indicators including service level, quality, sales, revenue, productivity/efficiency, reliability, and attrition objectives
- Direct the budget process including managing departmental expenditures and staying within budget guidelines
- Direct process and procedures, work order accuracy, quality, and adjustments, ensure that all covenants are met.
- Direct hiring and staffing for this 300 employee call center site based on central workforce capacity requirements.
- Lead Evaluation and Action Planning related to annual Employee Opinion Survey processes for the Center.
- Monitor customer care training program
- Interface with other departments through written and verbal communications
- Perform other duties as requested by supervisor
PREFERRED QUALIFICATIONS
6 plus years of Senior level customer service management or director experience in a high volume call center.
EDUCATION
Bachelor's degree in business administration or related field.
Human Utilization Marketing Manager
The United States Soybean Export Council, the premier promoter of U.S. grown soybeans in the international market, is seeking an experienced full-time Human Utilization Marketing Manager to work at its headquarters in Chesterfield, Missouri. This position will support foreign offices and membership by developing and administering animal utilization marketing programs aimed at establishing, maintaining and expanding international markets for U.S. soybean and soy products.
This position is collaborative in nature working across other utilization and administrative sectors within the organization. The successful candidate will demonstrate a verified track record of having strong interpersonal and project management skills. This position will report to the Director of Commercialization and Marketing with direct input from the Director of Global Human Utilization.
Assisting the Global Director of Human Utilization and the Commercialization and Marketing Director will include the following:
- Provide analysis of the global human soy utilization sector and recommend to the U.S. soy industry on the optimal opportunities to grow soy utilization in this sector.
- Propose, plan and direct international commercialization and marketing technical programs that achieve the objectives and priorities of the U.S. soy industry on the best opportunities to expand demand for of U.S. soy for human utilization.
- Organize activities and channels that provide for input from within the U.S. soy value chain on the best opportunities for increasing consumption and further utilization of U.S. soy.
- Organize stakeholder meetings that include the U.S. soy value chain, to determine the priorities, program approach and target locations for international marketing based upon stakeholders’ input.
- Provide regular and relevant information to farmer-led investor groups.
- Prepare reports/agendas and manage human utilization oversight meetings involving the various farmer-led investor organizations.
- With input from the Director of Strategy and Resource Development ,determine Key Performance Indicators (KPIs) that will measure and track success in achieving established program objectives and priorities.
- Determine which activities need to be implemented to achieve the program objectives and priorities.
- Manage the preparation, drafting and organization of tactical proposals to funding sources.
- Assist in the preparation of the Worldwide Human Utilization section of the annual Unified Export Strategy (UES)
- Preparation of activity proposals and progress reports for funding from other source.
- Identify within the target market where tactics will be implemented, including but not limited to finding qualified consultants that are available to implement the tactics.
- Establish detailed and specific contract deliverables for consultants to implement the international marketing human utilization tactics.
- Monitor the implementation of tactics by consultants based upon expectations in the contract deliverables and KPIs.
- Based upon monitoring and evaluation of consultants, approve contractual payments.
- Support USSEC’s efforts to diversify its funding base and increase the funding for international marketing programs and tactics by identifying activities that can be funded by and would be attractive to, state soybean organizations, non-traditional government sources or other entities. Assist USSEC in drafting necessary funding documents and strategies to pursue those funds.
- Analyze data and reports from field offices on trends in utilization of soy in international human utilization and the implementation of tactics. Recommend adjustments to program objectives, priorities and tactics based upon the data analysis.
- Provide stakeholders with regular and easy to understand reports on progress toward achieving strategic priorities and objectives.
Additional responsibilities of this position include:
- Organizing, administering, and monitoring the progress of marketing activities related to human nutrition that are either directly managed by headquarters or support the programming conducted in USSEC international offices.
- Organize teams traveling to the USA including itineraries and when necessary traveling with the teams. Communicate with country office personnel on the itineraries and preparations for these teams to achieve the objectives of the activities.
- Create presentations for Board members or farmer leaders participating in international activities and travel with them if needed. Communicate with Board members and/or farmer leaders regarding the respective travel and ensure that they are fully prepared for participation in these activities.
- Monitor process of payments and administer contracts related to marketing activities and help insure that they remain within compliance obligations of funding sources.
- Assist in the annual UES funding and strategic planning process.
- Monitor country offices so that submissions of UES or any other document are provided on a timely basis.
- Review country office submissions for completion and competency.
- Manage the preparation and ensure the timely submission of all required reports (monthly, quarterly, and final reports)
- Review and approve requests for consultants and team travel submitted by international staff and country offices.
- Coordinate and produce presentations and meeting materials needed for board and committee meetings.
- Assist in the development and implementation of special projects/programs as designated by the USSEC CEO, designee or the Global Director of Human Utilization.
Qualified candidates with a Bachelor’s or Master’s degree in Marketing and/or relevant experience will be given priority review along with a degree in Human Nutrition. Experience or degrees related to Project and/or NGO management, international business/relations, soy value chain work and/or industry associations or job related fields are a plus.
Other knowledge, skills, and abilities of the qualified candidate will include the ability to effective multi-task and prioritize. The candidate must have effective leadership skills. The ability to work effectively with multi-nationals and the ability to work with other departments, country offices, outside organizations and stakeholders is a must. Strong verbal and written communication skills are also required. The qualified candidate will have knowledge of U.S agriculture, agricultural programs and policies. Must have the ability to travel domestically and internationally on a regular, as-needed basis,
USSEC offers a rich benefits package and competitive salary.
Send resume, cover letter, and salary requirements in confidence to:
rsamuelson@questmc.com.
Resumes submitted without cover letters/salary requirements will not be considered.
No calls please.
Procurement Leader
JOB REQUIREMENTS
This position leads the procurement function for this $500M + manufacturing company (an equal employment employer) located in the St. Louis area. Responsible for managing all procurement activities (maintenance, operations, etc.) in a timely and cost effective manner at multiple facilities, including providing direction for staff, and establishing annual goals and objectives for the function. Other responsibilities include: managing and supporting the company supplier compliance and quality standards program, negotiating service contracts, managing inventory and in-plant delivery services, and tracks outside contractor insurance and compliance according to risk management requirements. This position requires a minimum of 7 – 10 years purchasing/procurement experience in a manufacturing environment, B.S. degree in business and prefer a MBA and/or a PIM, and experience with ERP systems, preferable SAP. Reply in complete confidence to Hcurtis@questmc.com.
SALARY
Base salary of $100k with an attractive annual incentive opportunity. Local candidate sought but relocation assistance will be offered.
Executive Director of Nursing – Women’s Health
JOB REQUIREMENTS
This position is responsible for the provision of nursing care in a well respected large hospital, part of a multi-state system, located in suburban St. Louis Missouri. This position will direct the quality, resource management, and be accountable to insure the implementation of current standards of practice and care for Women’s Health Services. Supervise 10 – 14 Nurse Managers and a department of 500 nurses while working collaboratively with physicians and other departments to achieve quality patient outcomes. 8,000 babies are born annually at the hospital with a goal of 10,000. Responsible for compliance with licensing and regulatory standards and promotes professional nursing practice by insuring competency validation and providing ongoing clinical continuing education opportunities. Participates in the development and implementation of strategic and business plans for Women’s Health Services. Performs duties and responsibilities in a manner consistent with the mission, values, and service standards of the organization. Unrestricted license as a Registered Professional Nurse in the state of Missouri or the credentials to be registered required. Five years of experience in Women’s Services in a management role, supervising Nurse Managers and demonstrated leadership capability also required. Must be able to evaluate financial reports to support business decisions and to analyze complex data from various information systems. A Master’s degree in nursing or related field required although and individual who has begun a program will be considered. Excellent compensation package and relocation assistance will be provided. Please reply in strict confidence to HCurtis@questmc.com.
PhD – Algae
JOB REQUIREMENTS
Exciting position for a scientist to be part of a start-up company focusing on an active ingredient in a naturally occurring family of beneficial bacteria used to convert algae for use in biofuels. This individual will set up the lab or hire the person and then manage the research toward field trials, etc. Must have a deep understanding of algae, be forward thinking, and open to new ways of looking at production. At this point, the excitement of being part of something new must be more important than compensation. Reply in confidence to hcurtis@questmc.com
VP Science and Technology
JOB REQUIREMENTS
Strong and experienced management team seeks a scientist with an entrepreneurial spirit to join the team and lead the company’s St. Louis, MO based agricultural technology focused start-up. The active ingredient of the product family is based on a naturally occurring beneficial bacteria and product testing is accelerating toward a 2013 product launch. Responsibilities will include all aspects of the start-up from discovery up to commercialization, including managing a lab, field testing, formulation (biological compound), communication to investors (including the capital raising process) and building/ leading a small team of scientists and technicians. This position will direct the Company’s R&D efforts and scientific outreach/ communication. Successful candidate will be will be motivated by a competitive start-up salary with a very generous vesting equity options package. PhD in Microbiology, plant science or a related discipline required, 7 – 10 years experience, and a mindset open to new ways of looking at crop performance and production. Reply in confidence to Hcurtis@questmc.com.
SALARY
Up to $120k plus equity package.